Assisted with the development and implementation of the quality program and maintained the standardization for quality assurance utilizing servicing/government requirements

Monitored calls for servicing/default departments for accuracy/compliance to policies and procedures

Completed audits for the Mortgage Electronic Registration Systems (MERS) as assistant to MERS Admin

Mediator for quality control auditors and the servicing/default departments

Created, finalized, and maintained the audit results for quality control audits

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